Privacy Policy for Carro App

1. Introduction

Saatvika Technologies Private Limited (“we,” “us,” or “our”) operates the CARRO APP mobile application (“the App”). This Privacy Policy explains how we collect, use, and protect personal information from users of the App. By using the App, you agree to the terms outlined in this policy.

2. Information We Collect

We collect the following types of information:

1. Personal Information:
   • Name, email address, telephone number, physical address, and other identifiable data.
   • IP addresses, log data, and information collected through cookies.
2. App Usage Data:
   • Usage patterns, preferences, and interactions within the App.

3. Purpose of Data Collection

We collect and use personal information for the following purposes:

1. Booking Services:
   • To facilitate car parking space reservations, car wash centre bookings, Mechanic shop bookings, Car valuator bookings and other related services.
   • To allow users to schedule services directly through the App.
2. For our Services:

• E-Challan Verification • Car Wash • Vehicle Recovery Services • Tyre Puncture Repair • Pollution Test Center • Vehicle Mechanic Shops • Battery Services • Car Accessory Shops • Car Detailing Centers • 24-Hour Petrol Pumps • Vehicle Insurance (Four-wheeler and Two-wheeler) • Vehicle Valuator (Second-hand vehicle valuator booking option) • Fastag recharge • Mobile recharge • Electricity • Bill payments •DTH recharge • Vehicle Insurance • EV charging station location finding • Carro app Wallet service.

3. Service Improvement:
   • To enhance user experience and optimize our services.
   • To analyze usage patterns and improve functionality.

4. Cancellation and Refund Policy

At Saatvika Technologies Private Limited, we strive to provide a seamless and convenient parking and car wash booking experience through our CARRO APP mobile app. We understand that circumstances may arise where users need to cancel their bookings or seek refunds. Please review our cancellation and refund policy outlined below:

A.

Booking Process and Prepayment Policy – Privacy Policy

At CARRO APP, we are committed to maintaining transparency in our booking and payment processes. This section outlines our updated Booking Process and Prepayment Policy, ensuring clarity on how payments are handled when using our mobile application.

1. Prepaid Booking Charge:
   All bookings made through the CARRO APP require users to pay a nominal booking charge upfront to confirm the reservation of services such as parking slots or car washes. This booking charge is non-refundable and secures your selected service. The remaining balance for the service must be paid directly to the service provider at the location.

2. Payment of Remaining Service Fees:
   Users are required to complete the payment for the full service directly with the service provider. The specifics are as follows:

   • Car Wash Services: After confirming a car wash appointment via the app, users must pay the remaining service fee directly at the car wash center upon completion of the service. This payment can be made in cash or by card, depending on the service provider's accepted methods.
   • Used Car Valuator Service: For the used car valuation service, the balance amount, after the booking charge, is payable directly to the car evaluator. Payments can be made either in cash or by card, ensuring compliance with legal payment methods.

3. Billing Structure:
   The prepaid booking charge is calculated based on the selected service, such as the hourly rates for parking or car wash services. Users are billed according to their choices and the applicable rates at the time of booking. The remaining service fees are to be paid at the service location.

4. Legal and Secure Transactions:
   All payments made directly to service providers, whether by cash or card, must comply with applicable legal and financial regulations. CARRO APP does not assume responsibility for these direct transactions between users and service providers.

By using the CARRO APP for booking services, you agree to the terms of this Booking Process and Prepayment Policy. This policy ensures a transparent, secure, and user-friendly booking experience.

B. Non-Cancellable and Non-Refundable Bookings

1. All bookings are non-cancellable and non-refundable, except under very special circumstances

C, Service Fulfillment

As an aggregator platform, CARRO APP connects customers with service providers, such as parking spaces and car wash centers, and facilitates the booking of these services. While we strive to ensure that our partner shops deliver high-quality service, it is important to clarify the following points regarding service fulfillment:

1. CARRO APP’s Role as an Aggregator:
   CARRO APP books services at partner shops based on the best available information. However, the customer is responsible for verifying the quality and details of the service upon arrival at the service location. We act as a booking platform and are not directly responsible for the execution of the service by the provider.

2. Customer Responsibility for Additional Services:
   Any additional services that are performed at the time of the appointment, which were not part of the original booking through CARRO APP, are the responsibility of the customer. These extra services and their associated costs are to be handled directly between the customer and the service provider.

3. Partner Shop Service Commitment:
   Our partner shops are expected to provide the service as booked through the CARRO APP. If there is any failure on their part to meet the agreed-upon service, we will assist in resolving the issue by contacting the service provider. While CARRO APP does not take direct responsibility for the service, we will work with our partners to ensure a satisfactory outcome.

4. Refund and Dispute Resolution:
   If the customer faces an issue with the service provided, such as the service not being delivered as booked or the quality not meeting expectations, CARRO APP can assist in discussions with the service provider. Refund requests will be considered on a case-by-case basis, and we will make every effort to address concerns promptly and fairly.

By booking services through CARRO APP, users acknowledge and agree to these terms, ensuring a shared responsibility between the platform, service providers, and customers for a smooth and transparent service experience.

E. Payment Issues and Manual Refunds

1. If a payment is debited from the customer’s account but not successfully processed due to technical issues or other reasons, Saatvika Technologies Private Limited will investigate the transaction.
2. If the amount is not credited back to the customer’s account within 7 days, Saatvika Technologies will initiate a manual refund after thorough verification.
3. The refund process will ensure that the customer receives the rightful amount promptly.

We appreciate your understanding of our cancellation and refund policy. Should you have any questions or require further clarification, please feel free to contact our customer support team.

Thank you for choosing Carro app for your parking and car wash needs.

5. Data Sharing and Third Parties

1. Third-Party Tools:
   • We may utilize third-party tools (e.g., Google Analytics) to collect data on our behalf. Users should review the privacy policies of these tools.
2. Legal Compliance:
   • We may share data with law enforcement agencies or regulatory authorities as required by law.

6. User Rights

1. Users have the right to access, correct, or delete their personal information.
2. Users can opt out of data collection by disabling location services or other permissions within the App.

7. Contact Us

For any privacy-related inquiries or concerns, please contact our customer care:

• Email: [email protected]
• Phone: +91 9645182425

8. Changes to Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

9. Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

10.  Security Measures and Cookies

We implement reasonable security measures to protect user data from unauthorized access, alteration, or disclosure.

1. We use cookies to maintain user sessions. These cookies are not used to personally identify users on other websites.
2. The Protected Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls, and SSL (Secure Socket Layers) for protecting your information.
3. However, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet or wireless communication. Any information you transmit to the Company is done at your own risk.
4. We recommend that you not disclose your password to anyone.

11. Links

1. When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
2. The third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.

12. Contact List Consent

1. Our app may request access to your contact list on your mobile device.
2. This access is requested to enhance and streamline your bill payment experience within the app.
3. We will only access and utilize the contact information for the sole purpose of facilitating bill payments within the app.
4. We will not share or use this information for any other purpose, including marketing or third-party activities.

By granting the app access to your contact list, you agree to the terms outlined above.